Previous incidents

May 2024
May 12, 2024
1 incident

Ecentric JHB Maintenance - CC6178499

Maintenance

Resolved May 12 at 10:00pm SAST

No impact on transactions

May 05, 2024
1 incident

Ecentric CPT Maintenance - CC6176904

Maintenance

Resolved May 05 at 11:00pm SAST

No impact on transaction processing

April 2024
Apr 26, 2024
1 incident

base24 processing node A, base24 processing node B, and 1 other service are down

Downtime

Resolved Apr 26 at 12:55am SAST

base24 processing node B recovered.

3 previous updates

Apr 24, 2024
1 incident

hub, postbridge processing johannesburg, and 2 other services are down

Downtime

Resolved Apr 24 at 06:01am SAST

hub recovered.

6 previous updates

Apr 14, 2024
1 incident

Ecentric JHB Maintenance - CC44363365

Maintenance

Resolved Apr 14 at 10:00pm SAST

No impact on transaction processing

Apr 11, 2024
1 incident

Ecentric JHB key conversion

Maintenance

Resolved Apr 11 at 08:58pm SAST

No impact on transactions

Apr 10, 2024
1 incident

Ecentric CPT key conversion

Maintenance

Resolved Apr 10 at 09:00pm SAST

No impact on transactions

Apr 07, 2024
1 incident

Ecentric CPT Maintenance - CC6001427

Maintenance

Resolved Apr 07 at 11:00pm SAST

No impact on transaction processing

March 2024
Mar 24, 2024
1 incident

postbridge processing johannesburg is down

Downtime

Resolved Mar 24 at 07:44pm SAST

postbridge processing johannesburg recovered.

1 previous update

Mar 18, 2024
1 incident

postbridge processing cape town is down

Downtime

Resolved Mar 18 at 08:47pm SAST

postbridge processing cape town recovered.

1 previous update

Mar 14, 2024
1 incident

hub, Crypto My HSM, and 6 other services are down

Downtime

Resolved Mar 15 at 12:25am SAST

base24 processing node A, base24 processing node B, iso proxy node A, and 1 other resource recovered.

35 previous updates

Mar 13, 2024
1 incident

postbridge processing johannesburg is down

Downtime

Resolved Mar 13 at 11:31pm SAST

postbridge processing johannesburg recovered.

1 previous update

Mar 11, 2024
1 incident

postbridge processing cape town, postbridge processing cape town, and 1 other...

Downtime

Resolved Mar 11 at 07:50pm SAST

resolved

4 previous updates

Mar 10, 2024
2 incidents

postbridge processing cape town is down

Downtime

Resolved Mar 10 at 09:22pm SAST

postbridge processing cape town recovered.

1 previous update

Ecentric JHB Maintenance - CC11025

Maintenance

Resolved Mar 10 at 10:00pm SAST

No impact on transactions

Mar 06, 2024
2 incidents

ping, api gateway, and 14 other services are down

Downtime

Resolved Mar 06 at 06:10pm SAST

All services has been restored

9 previous updates

CC5950809 - ABSA Mandate Compliance Patching CPT

Maintenance

Resolved Mar 06 at 09:00pm SAST

All transactions will be routed via JHB, no impact expected

Mar 05, 2024
1 incident

Some services are down

Resolved Mar 05 at 09:11pm SAST

We have lost connectivity to the Cape Town upstream switch. We have opened an ticket with our switching partner. All transaction is currently being route via JHB

Mar 04, 2024
1 incident

Ecentric CPT Maintenance - CC11053

Maintenance

Resolved Mar 04 at 12:00am SAST

No impact on transaction processing